06 / Service
Media Streaming Devices & Pay TV
The way we watch TV has come a long way. Most people now spend their viewing time on a streaming service or device, and getting the cabling right is what makes it reliable.
Devices and services we set up
- Kayo
- Netflix
- Stan
- Amazon Prime Video
- Paramount+
- Binge
- Foxtel
- Fetch
- Apple TV
- Xbox
- PlayStation
- Blu-ray
- Video doorbells
- Security cameras
No matter what you're streaming, it's important to have the correct cabling to give you the speed required, whether you're playing your favourite Xbox or PlayStation games, watching sport, or working through a streaming service.
Our fully trained and insured technicians can recommend, install and calibrate your devices to make sure you get the best quality, and the right product to suit your needs.
Video doorbells and cameras
A video doorbell is a streaming device like any other: it sends video over your network, and it is only ever as reliable as the connection behind it. Most of the ones we are called out to fix are not faulty, they are sitting at the far end of a house on the weakest corner of the Wi-Fi, which is why the notification arrives after the visitor has left.
We install video doorbells and security cameras, put a strong connection behind them, and set them up so the feed reaches the screens you actually use: your phone, a tablet, or the TV in the living room. Where the run allows it we hard-wire rather than rely on wireless, because a camera that drops out is worse than no camera at all.
Every device on one remote
Most homes accumulate a remote per box, and then nobody but the person who set it up can turn the television on. We consolidate the lot: inputs labelled properly, the sources you use on the buttons you reach for, and one remote that runs the TV, the sound and the streaming box together.
Before we leave we walk you through it, at whatever pace suits. Ray taught a 79-year-old customer in Pymble five devices and three remotes in an afternoon, and that is a normal part of the job rather than an extra.
Common questions
- Why does my streaming keep buffering when the internet is fine?
- Because the speed at the modem and the speed at the television are different numbers. A 100 Mbps connection can arrive at a smart TV three rooms away as 8 Mbps over Wi-Fi, which is enough for a menu and not enough for 4K. The fix is almost never a faster plan. It is a hard-wired point behind the TV, or an access point in the right place. We test at the TV rather than at the modem, because that is where you watch.
- Do I still need an antenna if we stream everything?
- For live free-to-air, yes, and it is worth knowing why. The streamed versions of the free-to-air channels run behind the broadcast by anywhere from thirty seconds to a couple of minutes, which does not matter for a drama and matters a great deal during a cricket match when the neighbours cheer first. An antenna also keeps working when the internet does not.
- Can you set up Foxtel or Kayo on more than one TV?
- Yes, and there is usually more than one way to do it: a second box, a streaming device on each screen, or distributing one source around the house over cable. Which one is right depends on how many screens, whether you want them watching different things, and what cabling already exists. We will lay out the options with the running costs rather than just fitting the one that suits us.
- Will a video doorbell work on my Wi-Fi?
- That is the question to ask before buying one, because the front door is usually the weakest corner of the house for Wi-Fi. Most of the doorbells we are called out to fix are not faulty: the notification simply arrives after the visitor has left. Where the run allows it we hard-wire, and where it does not we put a proper access point within reach of the door first.
- Can you get rid of all these remotes?
- Yes, and it is one of the most appreciated things we do. Inputs get labelled properly, the sources you actually use go on the buttons you actually reach for, and one remote runs the television, the sound and the streaming box together. Then we sit down and show you, at whatever pace suits. That is part of the job, not an extra.
- Do you set up the apps and log us in?
- We do. Devices arrive as empty boxes and half the value is in the setup: accounts signed in, apps arranged in the order you use them, picture settings taken off the shop-floor defaults that make everything look like a soap opera. You should be able to sit down and watch when we leave, not start reading a manual.
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Customer reviews
What customers say about Media Streaming & Pay TV.
We are delighted with the service provided, plus the very pleasant 1.5 hours spent with Ray Anjoul. I employed him on the basis of one hour of his time, to investigate the needs and existing equipment, then to advise how to proceed. He did both in the 1.5 hours. His teaching skills were appreciated. He quietly and successfully taught a 79-year-old a series of new electronic procedures on 5 devices and 3 remotes. No mean feat! Very pleased with the service and the person.
Doug S
Pymble, NSW
Did a good job.
Linda
Carlingford, NSW
Ray contacted me within hours and came to look at the job soon after. He impressed me as being an expert in his field.
Lee N
Edgecliff, NSW