01About us: common questions
Who will do my job?
Ray Anjoul. He quotes it, installs it and cleans up. There are no subcontractors.
Which areas do you cover?
All of Sydney metro, seven days a week. See service areas.
Are quotes free?
Yes, always. Ray will also suggest a no-cost fix first if there is one.
Are you licensed and insured?
Yes. Fully licensed, insured and certified, and every installation is warranted.
How long have you been doing this?
Ray has forty years in audio and vision, and has run Creative Sound & Vision since 1994.
02TV antenna questions
Why does my TV keep pixelating?
Most often a corroded connector, too many splitters, old cable or an antenna that has slowly lost gain. See no signal on your TV antenna.
Do I need a new antenna?
Not always. Many faults are in the cabling. See repair or replace.
Will an amplifier fix my reception?
Only if the signal is clean but weak. In strong-signal areas an amplifier can make it worse. Ray measures first.
How much does a new antenna cost?
See our antenna installation cost guide.
Can you add a TV point to another room?
Yes. See antenna points and repairs.
03TV wall mounting questions
Can you mount on brick, stone or tiles?
Yes, every common Sydney wall type, with fixings chosen for the material.
Can you hide the cables?
Yes. See TV cable concealment.
How high should my TV go?
Centre of the screen at seated eye level. See how high to mount a TV.
Can you mount a TV outside?
Yes. See outdoor and alfresco TVs.
04Home theatre and audio questions
Projector or a big TV?
It depends on room light and how you use the space. See projector installation.
How much does a home cinema cost?
See our home cinema cost guide.
Can you install ceiling speakers in an existing home?
Usually, yes. See ceiling speakers and multi-room audio.
05Data and Wi-Fi questions
Why is my Wi-Fi weak in some rooms?
Distance and walls, especially double brick. Wired access points beat plug-in extenders. See Wi-Fi access points.
Can you run Cat6 in an existing house?
Yes. See data and network cabling.
When should I pre-wire a new build?
At frame stage, before the plaster. See the pre-wiring checklist.